At ArMa By Angel Jain, we want you to be completely satisfied with your purchase. This policy outlines the conditions for cancellations and refunds.
1. Order Cancellation
- If you wish to cancel your order, please contact us as soon as possible at armabyangeljain@gmail.com.
- We will do our best to accommodate your request if your order has not yet been shipped.
- Once an order has been dispatched, it cannot be canceled. In such cases, you will need to follow our Return Policy.
2. Returns
- Returns are accepted within 7 days of delivery.
- To be eligible for a return, the garment must be unused, unwashed, in its original condition, and in its original packaging with all tags intact.
- To initiate a return, please contact us at armabyangeljain@gmail.com with your order number and reason for return.
- Upon receipt and review of the returned item by our team, if it meets the return criteria, a refund will be processed.
3. Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to appear in your account after the returned item has been successfully processed.
- Shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product).
4. Exchanges
- If the size doesn’t feel quite right, we’re happy to help you exchange it for a better fit.
- To request an exchange, please reach out via email at [insert email address] with your order number and the size you wish to exchange for.
- Exchanges are subject to product availability. If the desired size is not available, we will offer a refund as per our return policy.
- The item being exchanged must also meet the conditions of being unused, unwashed, in original condition, and in its original packaging.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at armabyangeljain@gmail.com with photos of the damage. We will arrange for a return or exchange at no additional cost to you.
FAQs
Do you accept returns?
We do not accept returns at this time. Each piece is made and packed with care — we recommend reading our size guide before placing your order.
Can I exchange an item?
Yes — exchanges are accepted within 7 days of delivery. To be eligible, items must be unused, unwashed, and in original packaging with tags intact.
How do I request an exchange?
Write to us at armabyangeljain@gmail.com with your order number and reason for exchange. We’ll guide you through the next steps.